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Privacy Statement

The Kusnacht Practice AG is committed to protecting your privacy and handling your personal data with care and responsibility.

Fundamentals

The Kusnacht Practice AG collects and processes personal data, in particular personal data about our patients, their relatives, authorities, correspondence service providers, professional and other associations, visitors to our website, and recipients of newsletters. In addition, we may inform you separately about the processing of your data, e.g. in declarations of consent, contractual terms and conditions, additional data protection declarations (e.g. on other websites or in our apps), forms and notices.

If you disclose data about other persons to us (in particular family members or referring doctors), we assume that you are authorised to do so and that this data is correct and that these persons have been informed of this, if necessary.

By using our services, visiting our website and/or contacting us via forms, email and/or other channels, you agree to this privacy policy. If you do not agree with parts of this policy, please inform us accordingly and refrain from further use of our services or online offerings. In such a case, we will not be able to provide any further services.

The data controller is:

The Kusnacht Practice AG

Zollikerstrasse 60

8702 Zollikon

Switzerland

Contact for all data protection matters:

Dr. scient. med. Martin Zozman

Director of Clinical Operations, Quality and Compliance

Data Protection Officer (DPO)

Email: m.zozman@kusnachtpractice.ch

We process your personal data when you

Personal data includes all personal information, regardless of the data carrier and its source. This includes video and audio recordings.

Our activities are subject solely to Swiss data protection legislation. Your rights are also assessed in accordance with Swiss data protection legislation and include, in particular, the right to information, access to data and correction of data.

The privacy policy is not part of any contract with you and is subject to change. Only the version published on the homepage is authoritative.

Purpose

We collect, process and store data for the following purposes in particular:

  • Communication with you and third parties
  • Initiation and conclusion of contracts
  • Administration and processing of contracts
  • Operation of our website and social media channels
  • Further marketing purposes and/or communications about new services (or similar)
  • Maintaining and improving our services
  • Communication with other service providers involved
  • Communication with your relatives and personal circle
  • Registration for offers and services
  • Security purposes and access and monitoring controls (including video surveillance)
  • fulfilling legal obligations and internal compliance
  • Risk management and operational management
  • Human resources management, including job applications
  • Training, evidence and quality assurance purposes (in particular listening in on or recording telephone or video conferences)
  • Proof of contact.

Disclosure of data

Within the scope of the purposes listed above, we disclose the data to the persons listed below. Where possible, we restrict their disclosure of data to third parties or oblige them to comply with our standards. Within the scope of the legal regulations, we obtain your consent for this or obtain a waiver from our professional confidentiality obligation from the cantonal health department.

  • Within The Kusnacht Practice AG: The data will be passed on to employees and freelancers, as well as to members of the Board of Directors, to the extent necessary for the performance of their duties. This includes lawyers or external experts who are consulted.
  • Service providers: Third parties outside our organisation who process data on our behalf, either alone or jointly with us. Where necessary, we enter into contracts with them to ensure data protection.
  • Other contractual partners: These include persons who provide services for you, in particular doctors, hospitals, laboratories or transport companies.
  • Authorities and courts: We transfer your data to these parties where necessary or where we are legally obliged to do so. These recipients process the data on their own responsibility.
  • Family and personal environment: If necessary for the fulfilment of our contractual obligations or if we deem it appropriate, we will pass on your personal data to your family and personal environment. This requires your consent or an emergency situation.
  • Other persons: This includes the transfer of data to safeguard the purposes set out in section 2. This includes, for example, the transfer of data to the referring doctor or your bank. In the case of company-related transactions, your data may be passed on to the persons involved.

Where is the data stored and where does it go?

We process and store personal data in Switzerland. When service providers are involved, it is possible that they may store and process the data outside Switzerland. We will transfer your data directly to another country if we have your specific consent or if it is required for contractual processing (e.g. in communication with the referring doctor) or in an emergency.

We take appropriate technical and organisational measures to protect your data from loss, misuse, unauthorised access or disclosure. Our security measures are regularly reviewed in accordance with applicable data protection laws.

Cookies and social media plug-ins

When you visit our website, cookies may be stored on your input device. These small text files – including those from third-party providers such as Google Analytics – serve to improve our online offering and to evaluate user behaviour for statistical and marketing purposes.

Cookies are automatically rejected, accepted or deleted depending on your browser settings. You can then deactivate or delete cookies on a case-by-case basis. Cookies do not usually store personal data, but such data may be created when they are linked to other providers. Processing by such third-party providers is carried out in accordance with their own privacy policy. The same applies to social media plug-ins.

We use products from the following service providers. Please refer to their respective privacy policies:

  1. Social networks

We use the following social media channels:

  • LinkedIn
  • Instagram
  • Facebook

The providers of these channels may analyse your use and process this data together with other data they have about you. They act as separate controllers for this purpose. For more information on processing by the platform operators, please refer to the privacy policies of the respective platforms.

Duration of data storage

We process your data for as long as necessary for the purpose, in compliance with the statutory retention periods and to protect our interests, in particular for documentation and evidence purposes. Within this framework, we delete the data or anonymise it as soon as it is technically possible and legally permissible.

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